Returns & Refunds policy

EcoJourney is dedicated to providing flexible services, and we make every effort to ensure a smooth process for cancellations and refunds.

1. Cancellation and Refund Terms

• Cancellations can be requested by calling us.

• Refunds depend on the airline's specific policies and are subject to cancellation fees if applicable.

• If your ticket is refundable, we will process the refund within 7 business days.

2. Changes to Flights

• Changes can be requested by contacting our customer service team.

• You will be informed about any additional fees or fare differences before confirming changes.

• Change fees are subject to the respective airline's policies.

3. Non-Refundable Tickets

• Some tickets are non-refundable based on the fare rules. In such cases, the customer may be eligible for travel credits or vouchers.

4. Refund Processing

• All refunds will be processed back to the original method of payment.

• Refunds may take up to 10 business days to reflect in your account, depending on your financial institution.